Update by user Feb 06, 2013
no word from them.i've e-mailed again and attempted to get through to customer service.
i guess i just have to write it off, in spite of the fact that it is nearly HALF of my lot rent ($250). what a shameful way to do business.
Original review posted by user Jan 04, 2013
do not confuse these people with 1-800-petmeds, who are wonderful and even wrote me consolation when my marty-dog died.
in august of 2012, i ordered flea and heart medication, totalling 111.38. neither ever arrived. in october, after days of trying and hours on hold, i finally spoke to a human who assurred me she would send my concern to accounting and they would refund my money.
since then, i have written to them six times. i've never been able to get through on the phone again; it just leaves me on hold forever and then hangs up.
i turned it over to the better business bureau in november. they went through their channels and contacted me to say they had never been able to contact the company. so i wrote them again this morning (dec. 29). i'll be surprised if i hear anything.
this is how the better business bureau has them listed:
THIS BUSINESS IS NOT BBB ACCREDITED
Find a Location
(888) 738-7543View Additional Phone Numbers101 Briny Avenue #2002C, Pompano Beach, FL 33062http://www.petsliferx.comView Additional Web Addresses
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Review about: Flea And Heart Medication.